Hi, I'm Galia

I help small and mid-sized businesses run smoother by supporting client services, operations, admin, and everything in between.Based in U.S. Central time, I work remotely, and bring professional, process-driven support as a native-level English speaker with a neutral British accent.

How Can I Help

I work with founders, managers, and growing companies who need an extra pair of (very capable) hands. My support is remote, reliable, and client-oriented—so you can stay focused on what matters most.

  • Business Operations

  • Workflow and process coordination

  • System and platform updates

  • Vendor, partner, and task scheduling

  • Standard Operating Procedure (SOP) development and documentation

  • Executive & Administrative Support

  • Calendar, inbox, and meeting management

  • Executive travel planning and logistics

  • Document production and version control

  • Internal compliance and procedural tracking

  • Financial Operations

  • Invoicing and payment reconciliation

  • Accounts payable and receivable oversight

  • Payroll administration and expense management

  • Routine financial reporting and data preparation

  • Client Services & Customer Success

  • Professional handling of client queries via email, chat, and ticketing systems

  • Order lifecycle management and client communication

  • Resolution of service issues and customer escalations

  • Consistent delivery of high-touch client service

  • Account Management & CRM Support

  • CRM maintenance and pipeline data integrity

  • Client onboarding and documentation support

  • Report creation and executive summary preparation

  • Contract renewals, follow-ups, and account lifecycle tracking

  • Marketing Operations

  • Coordination of email marketing campaigns

  • Website content and product listing updates

  • Marketing calendar management and campaign tracking

  • Content publishing and editorial workflow support

  • Social Media & Brand Engagement

  • Content scheduling across major platforms

  • Community management and brand interaction

  • Performance tracking and analytics reporting

  • Light creative support using tools like Canva

  • Data, Insights & Reporting

  • Data cleansing, validation, and quality control

  • KPI dashboards and report maintenance

  • Survey administration and insight reporting

  • Database organization and upkeep

  • Training & Knowledge Management

  • Development and formatting of training materials

  • LMS coordination and user support

  • Employee onboarding documentation

  • Creation of internal guides and FAQ libraries

  • E-commerce Operations

  • Catalog and inventory updates

  • Order tracking and fulfillment coordination

  • Review and feedback management

  • Marketplace platform administration

  • Compliance & Quality Assurance

  • Internal checklist and audit support

  • Documentation governance and versioning

  • Third-party compliance tracking

  • Quality control process monitoring

  • Technical & Platform Support (Tier 1)

  • Account setup and access provisioning

  • System issue logging and triage

  • User onboarding to tools and platforms

  • Coordinating with IT for escalated support

  • Procurement & Vendor Management

  • Supplier quote analysis and comparison

  • Purchase order and invoice tracking

  • Vendor communication and coordination

  • Supplier database and documentation management

About

I’ve spent the last decade working in customer service roles within regulated industries—experience that now helps me support small and mid-sized businesses with the same level of professionalism and care.Having lived, worked, and studied in the UK for over a decade, I earned a science degree from University College London (UCL) and spent time in customer-facing roles, including at Barclays retail bank and in the mortgage services sector. That background taught me how to maintain high standards, stay composed under pressure, and always represent the business with clarity and professionalism.Since then, I’ve worked with both UK and U.S.-based companies, supporting financial, operational, and client service functions. I’m now based in Peru, which is in U.S. Central Time—allowing me to work seamlessly across all U.S. time zones.I speak native-level English with a neutral British accent, hold a British passport, and am flexible to travel if needed.If you’re looking for someone dependable, switched-on, and easy to work with—I’d love to connect.

Contact

I’m based in Lima, Peru (U.S. Central Time) and work with clients across all U.S. time zones.Whether you’ve got a quick question, want to explore working together, or just need to check if something’s in my wheelhouse—feel free to reach out.You can email me directly or connect with me on LinkedIn. I’m always happy to set up a quick call.Looking forward to hearing from you.